We recently faced the heartbreaking task of arranging our mother’s funeral, something none of us had any real experience with. Choosing a funeral director felt overwhelming, and we had to make that choice without any prior knowledge or recommendations to guide us. By pure chance, we chose Elizabeth Snell & Family in Trowbridge, and looking back now, I can honestly say we could not have been in better hands.

From the very first phone call, Marcus and his team were there for us, not just in a professional capacity, but with genuine kindness and compassion that meant so much during such a painful time. They gently guided us through every step of the process, taking the weight off our shoulders and quietly managing countless details behind the scenes so that we could focus on saying goodbye to Mum without unnecessary worry or stress.

Marcus, in particular, showed such warmth, patience, and understanding throughout. He was always ready to answer questions, offer reassurance, and simply be there when things felt overwhelming. From that first phone call right through to the final farewell at the crematorium, everything was handled with the utmost dignity and care.

To Marcus and the whole team, thank you, from the bottom of our hearts, for helping us through one of the most difficult times of our lives. Your compassion and dedication will never be forgotten.

Teri and Heshmon

On behalf of C and O and both their families, I want to say thank you for all your support and kindness over the last few weeks.  G us a precious and beautiful little girl and will be treasured in our memory forever.  Her service was truly perfect and your complete professionalism and comapssion in those awful circumstances gave us all hope for the future.

With love and best wishes JH