CORONAVIRUS
(COVID – 19) UPDATE
We understand that this is an anxious time for everybody,
all the more so when you are bereaved and trying to arrange a funeral for your loved one. We were therefore wanting to let you know the current situation and how this may affect
you.
Our offices will remain open (9.00am – 4.00pm, Monday -
Friday) for telephone enquiries. During this period of heightened concern for
everyone’s health and safety however, we have taken the decision to not offer any home or office-based arrangements. In the same way, this also applies to pre-paid plans. This not only assists with
protecting you, but also our staff. You will still receive the same personal service as everything will be arranged remotely with you instead.
Below, we have listed the current measures that both of our
local Crematoriums, Haycombe and West Wiltshire, Semington have implemented to assist in keeping everyone safe and preventing the further spread of this virus where
possible.
PROVISION OF HYMN
BOOKS
The decision has been taken to temporarily remove all hymn
books from our Chapels. We believe that this will help to reduce the risk of virus transmission between individuals attending different services during the day.
PALL BEARING
In order to limit contact and proximity, and therefore to
protect both Crematorium teams and Funeral Directors, we will be encouraging Funeral Directors for all services to make use of wheeled biers to bring coffins into the Chapel, rather than carrying.
However, if family members are wishing to act as Pall Bearers, then this is fine. Just let your arranger know at the time of your telephone arrangement.
ATTENDANCE OF MOURNERS WHO ARE INFECTED BY
COVID-19 OR ARE SELF-ISOLATING
It is absolutely crucial that we protect Crematorium staff,
Funeral Directors staff, and members of the public from undue risk. Under no circumstances will the Crematorium allow anyone who is infected with COVID-19, or who is self- isolating, to visit their
premises.
ATTENDANCE OF SERVICES
GENERALLY
As the government is now relaxing rules surrounding indoor
gatherings, albeit gradually, Haycombe and West Wiltshire Crematorium's are still somewhat limited but can allow a number of mourners beyond immediate family and close friends additionally.
Information on exact numbers can be given on request as this is an ever changing situation. Sensible measures should be taken to discourage wider circles of friends from
attending.
RECORDING OF
SERVICES
Following government advice, individuals who are at risk of
contracting coronavirus should avoid attending public gatherings.
Live webcasts may be available, this would need to
be confirmed with the individual Crematoria site on enquiry. However, it is possible to record the service for families that are unable to attend to view after the service. Rather than taking the
form of a DVD, this will be sent to you as a downloadable file. This will incur an additional cost.
CHURCH SERVICES
The Archbishops of Canterbury and York have issued a statement as have the Catholic
Bishops Conference of England Wales indicating that funerals with Church services can take place at the moment but with a smaller attendance than normal. In the same way, exact attendance
numbers can be given upon request as these are varying depending on the size of the Church building. Alternatives are holding a graveside service in a churchyard or cemetery if burial or a small
service at a Crematorium if Cremation and then arranging a Memorial or Thanksgiving Service at a later date.
GENERAL
GUIDELINES
-Please use the facilities at Crematorium sites to wash your hands
with soap and water – before and after funeral services.
-Please catch coughs and sneezes in disposable tissues or on your
sleeve (not your hands), and then discard the tissue (and wash your hands).
-Do not touch your eyes, nose or mouth if your hands are not
clean.
-Maintain a sensible (perhaps up to 2 metres) clearance area
between others, and should avoid social gestures such as shaking hands, kissing and hugging.
As you will know, this situation is ever evolving at a fast
pace, and guidance is changing by the hour. We will endeavour to keep you up to date of any changes as and when they occur.
If we are already arranging a funeral for your loved one,
please be assured of the best of our attention in letting you know of any changes or the implementation of any governmental measures that may affect the service we have arranged.
Should you have any questions or concerns, please do not
hesitate to contact us.
Take care and stay safe.
With best wishes,
Everyone at Elizabeth Snell & Family
Ltd.
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