OPEN AS NORMAL
However, due to the coronavirus outbreak, for your safety and ours, we politely request that all appointments be made by prior arrangement. Our offices may not have a staff presence all of the time, but help is always available by phone.
If you do have an existing appointment with us but either feel unwell or are presenting with symptoms associated with the coronavirus, please cancel and rearrange.
Stay safe and keep well.
CORONAVIRUS (COVID – 19) UPDATE
We understand that this is an anxious time for everybody, all the more so when you are bereaved and trying to arrange a funeral for your loved one. We were therefore wanting to let you know the current situation and how this may affect you.
Our offices will remain open (9.00am – 4.00pm, Monday - Friday) until such a time as it becomes impractical or the Government dictates otherwise. During this period of heightened concern for everyone’s health and safety however, we have taken the decision to not offer any home arrangements. In the same way, we will also not be visiting homes to make arrangements for pre-paid plans. This not only assists with protecting you, but also our staff. We are regularly cleaning our offices ensuring that we are disinfecting door handles alongside surfaces and bannisters to help minimalize risk. In the same way, if you are feeling remotely unwell, please don’t come to our offices and if you have a pre-existing appoint with us, please cancel and rearrange.
Because our offices are remaining open, you are still able to make arrangements for both funerals and pre-paid funeral plans, but it would mean that you would either need to meet with us in our Westbury or Trowbridge offices. It would also be appreciated if you could call ahead to make an appointment. If you are uncomfortable about coming to our offices but require our services, please let us know and we can make arrangements with you remotely.
Below, we have listed the current measures that both of our local Crematoriums, Haycombe and West Wiltshire, Semington have implemented to assist in keeping everyone safe and preventing the further spread of this virus where possible.
PROVISION OF HYMN BOOKS
The decision has been taken to temporarily remove all hymn books from our Chapels. We believe that this will help to reduce the risk of virus transmission between individuals attending different services during the day.
CLOSING OF CURTAINS
The curtains will be closed around the coffin at the point of committal. This will ensure that mourners and attendees are not encouraged to touch, kiss or come into contact with the coffin at any point.
In order to limit human contact and proximity, and therefore to protect both Crematorium teams and Funeral Directors, we will be encouraging Funeral Directors for all services to make use of wheeled biers to bring coffins into the Chapel, rather than carrying.
ATTENDANCE OF MOURNERS WHO ARE INFECTED BY COVID-19 OR ARE SELF-ISOLATING
It is absolutely crucial that we protect Crematorium staff, Funeral Directors staff, and members of the public from undue risk. Under no circumstances will the Crematorium allow anyone who is infected with COVID-19, or who is self- isolating, to visit their premises.
ATTENDANCE OF SERVICES GENERALLY
As the government is now actively forbidding gatherings of more than two people generally (with the exception of funerals at this time), congregation sizes at both Haycombe and West Wiltshire Crematoriums are limited to include immediate family only, information on exact numbers can be given on request as this is an ever changing situation. Sensible measures should be taken to discourage wider circles of friends from attending. Please be aware that plans for imminent funerals may have to change. Haycombe and West Wiltshire, Semington will continue to allow attended funerals to take place until such a time that the Government prevents this.
RECORDING OF SERVICES
Following government advice, individuals who are at risk of contracting coronavirus should avoid attending public gatherings.
Live webcasts may be available, this would need to be confirmed with the individual Crematoria site on enquiry. However it is possible to record the service for families that are unable to attend to view after the service. Rather than taking the form of a DVD, this will be sent to you as a downloadable file. This will incur an additional cost.
The Archbishops of Canterbury and York have issued a statement as have the Catholic Bishops Conference of England Wales indicating that funerals with Church services may still take place at the moment but with a small attendance. It is not a given that Church's will allow a service to take place so this would need to be investigated upon enquiry. It may be best to look at having a small graveside service in the churchyard if burial or a small service at the Crematorium if Cremation and then arrange a Memorial or Thanksgiving Service at a later date.
-Please use the facilities at Crematorium sites to wash your hands with soap and water – before and after funeral services.
-Please catch coughs and sneezes in disposable tissues or on your sleeve (not your hands), and then discard the tissue (and wash your hands).
-Do not touch your eyes, nose or mouth if your hands are not clean.
-Try to maintain a sensible (perhaps up to 2 metres/3 steps) clearance area between others, and should avoid social gestures such as shaking hands, kissing and hugging.
As you will know, this situation is ever evolving at a fast pace, and guidance is changing by the hour. We will endeavour to keep you up to date of any changes as and when they occur.
If we are already arranging a funeral for your loved one, please be assured of the best of our attention in letting you know of any changes or the implementation of any governmental measures that may affect the service we have arranged.
We may be somewhat restricted in the services that we are able to offer at this time, but we are nonetheless here to help. Should you have any questions or concerns, please do not hesitate to contact us.
Take care and stay safe.
With best wishes,
Everyone at Elizabeth Snell & Family Ltd.
Whether you are dealing with the death of a loved one or planning ahead to ensure peace of mind, Elizabeth Snell and Family Funeral Service offer a compassionate, personal service.
We serve your loved ones as if they were one of our own family members.
The business has steadily grown because of its reputation and our ability to change with the times in offering new services to our community which we have been doing for over 20 years, serving families in Southwick, Trowbridge, Westbury and surrounding areas. We are sensitive to the needs of our local communities and have developed a wide range of services to support families, and are inspired to succeed in providing professional and personal funeral services by maintaining our focus on family care and support.
Following a bereavement family and friends will be faced with many unfamiliar tasks and we realise that this may your first experience with bereavement, so from the moment you contact us at Elizabeth Snell and Family we will do our best to make your loved ones funeral arrangements simple, clear and in accordance with your wishes.
We will spend as much time with you as you need throughout the bereavement process either at one of our offices or visiting you in your home to personally guide you through the funeral arrangements and advise you on the many options available in making the final tribute personal and fitting.
We are members of the British Institute of Funeral Directors and are bound by the code of ethics.
The British Institute of Funeral Directors is the very last Institute to have 'British' in its name.
It was established in 1982 by a group of funeral directors who believed in education and training for their profession; so that members of the public seeking to use the services of a funeral director should be able to choose wisely and get the best possible professional services on offer.
The BIFD places the educational and professional development needs of Funeral Directors at the heart of its work and promotes best practice through continual professional development.
The BIFD is run by professionals for professionals; the BIFD prides itself on responding to what individuals, companies and the funeral profession needs to best serve the bereaved, now and in the future.
By employing the services of a BIFD member, you can be sure they will be following our Code of Ethics, which all members have agreed to be bound by.
Our offices are open 9am to 4pm Monday to Friday
Telephone manned 24 hrs a day
51 Timbrell Street
Tel: 01225 775259
16 Warminster Raod
Tel: 01373 864944
Chapel of Rest
6 Lamberts Marsh
To make a donation online please go to our funeral announcements page and click on the link under the tribute to your loved one.