Allow our family to look after yours.....
Allow our family to look after yours..... 






We understand that this is an anxious time for everybody, all the more so when you are bereaved and trying to arrange a funeral for your loved one. We were therefore wanting to let you know the current situation and how this may affect you.


Our offices will remain open (9.00am – 4.00pm, Monday - Friday where possible). During this period of heightened concern for everyone’s health and safety however, we have taken the decision to only offer office-based arrangements. These appointments must be made by prior arrangement. In the same way, this also applies to pre-paid plans. This not only assists with protecting you, but also our staff. Remote arrangements by telephone are also still possible should either live out of area or feel more comfortable not leaving home.


Below, we have listed the current measures that both of our local Crematoriums, Haycombe and West Wiltshire, Semington have implemented to assist in keeping everyone safe and preventing the further spread of this virus where possible.     



The decision has been taken to temporarily remove all hymn books from Crematorium Chapels. This has been done to help reduce the risk of virus transmission between individuals attending different services during the day. 



In order to limit contact and proximity, and therefore to protect both Crematorium teams and Funeral Directors, the Crematorium are still encouraging Funeral Directors for all services to make use of wheeled biers to bring coffins into the Chapel, rather than carrying. However, if family members are wishing to act as Pall Bearers, then this is fine. Just let your arranger know at the time of your arrangement.



It is absolutely crucial that we protect Crematorium staff, Funeral Directors staff, and members of the public from undue risk. Under no circumstances will the Crematorium allow anyone who is infected with COVID-19, or who is self- isolating, to visit their premises. 



As the government is now relaxing rules surrounding indoor gatherings, albeit gradually, Haycombe and West Wiltshire Crematorium's are still somewhat limited but can allow a number of mourners beyond immediate family and close friends additionally. Information on exact numbers can be given on request as this is an ever-changing situation. Sensible measures should be taken to discourage wider circles of friends from attending. 



Following government advice, individuals who are at risk of contracting coronavirus should avoid attending public gatherings.  


Live webcasts may be available, this would need to be confirmed with the individual Crematoria site on enquiry. However, it is possible to record the service for families that are unable to attend to view after the service. Rather than taking the form of a DVD, this will be sent to you as a downloadable file. This will incur an additional cost.



The Archbishops of Canterbury and York have issued a statement as have the Catholic Bishops Conference of England Wales indicating that funerals with Church services can take place at the moment but with a smaller attendance than normal. Exact attendance numbers can be given upon request. Wiltshire Council Cemetery Chapels are now open again but in the same way, can only accommodate a small number of mourners. Alternatives for potential consideration are to hold a graveside service in a churchyard or cemetery if burial or a small service at a Crematorium if Cremation and then arranging a Memorial or Thanksgiving Service at a later date. 



-Please use the facilities at Crematorium sites to wash your hands with soap and water – before and after funeral services. 

-Please catch coughs and sneezes in disposable tissues or on your sleeve (not your hands), and then discard the tissue (and wash your hands). 

-Do not touch your eyes, nose or mouth if your hands are not clean. 

-Maintain a sensible (perhaps up to 2 metres) clearance area between others, and avoid social gestures such as shaking hands, kissing and hugging. 


will endeavour to keep you up to date of any changes as and when they occur.


If we are already arranging a funeral for your loved one, please be assured of the best of our attention in letting you know of any changes or the implementation of any governmental measures that may affect the service we have arranged.


Should you have any questions or concerns, please do not hesitate to contact us. 


Take care and stay safe.


With best wishes,


Everyone at Elizabeth Snell & Family Ltd.


Whether you are dealing with the death of a loved one or planning ahead to ensure peace of mind, Elizabeth Snell and Family Funeral Service offer a compassionate, personal service.


We serve your loved ones as if they were one of our own family members. 


The business has steadily grown because of its reputation and our ability to change with the times in offering new services to our community which we have been doing for over 20 years, serving families in Southwick, Trowbridge, Westbury and surrounding areas.  We are sensitive to the needs of our local communities and have developed a wide range of services to support families, and are inspired to succeed in providing professional and personal funeral services by maintaining our focus on family care and support.


Following a bereavement family and friends will be faced with many unfamiliar tasks and we realise that this may your first experience with bereavement, so from the moment you contact us at Elizabeth Snell and Family we will do our best to make your loved ones funeral arrangements simple, clear and in accordance with your wishes.


We will spend as much time with you as you need throughout the bereavement process either at one of our offices or visiting you in your home to personally guide you through the funeral arrangements and advise you on the many options available in making the final tribute personal and fitting.


We are members of the British Institute of Funeral Directors and are bound by the code of ethics.


The British Institute of Funeral Directors is the very last Institute to have 'British' in its name.

It was established in 1982 by a group of funeral directors who believed in education and training for their profession; so that members of the public seeking to use the services of a funeral director should be able to choose wisely and get the best possible professional services on offer.

The BIFD places the educational and professional development needs of Funeral Directors at the heart of its work and promotes best practice through continual professional development.

The BIFD is run by professionals for professionals; the BIFD prides itself on responding to what individuals, companies and the funeral profession needs to best serve the bereaved, now and in the future.

By employing the services of a BIFD member, you can be sure they will be following our Code of Ethics, which all members have agreed to be bound by.

The BIFD Code of Ethics:

  • A Fellow and a Member will treat with respect each dead human body.
  • A Fellow and a Member will pledge a completely confidential relationship to those they are called upon to serve.
  • A Fellow and a Member shall not solicit funeral orders nor employ any person to do so on their behalf, nor shall they offer or give any reward for any recommendations.
  • A Fellow and a Member shall not conduct themselves at any time in a manner likely to prejudice their professional status as a Funeral Director or the reputation of the profession.


Our offices are open 9am to 4pm Monday to Friday

Telephone manned 24 hrs a day


Head Office

Cote House

51 Timbrell Street


BA14 8PN

Tel: 01225 775259


Westbury Office

16 Warminster Raod


BA13 3PB

Tel: 01373 864944


Chapel of Rest

6 Lamberts Marsh



BA14 9PB




online donations

To make a donation online please go to our funeral announcements page and click on the link under the tribute to your loved one.

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